Cancellation & Refund Policy

The short version

• Free trial: cancel before the 7-day trial ends and you pay nothing.
• Money-back guarantee: if you ask within 14 days of your first payment, we refund it in full, no questions asked.
• After that: cancel at any time. You keep access until the end of the period you have paid for. We do not refund part-used months.
• Legacy access is free, so there is nothing to refund.

How to cancel

1. Go to your Whop orders page, open the ProphetAI subscription and choose Cancel; or
2. Message us through emma.visser23@gmail.com or Whop support (Open your Whop account, choose ProphetAI and use Support) and say you want to cancel. We will do it within 1 working day and confirm in the same conversation.

Cancelling stops future charges. It does not delete your account; you can still sign in and use anything your remaining plan allows.

Your statutory right to cancel (cooling-off)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel an online purchase within 14 days, starting the day after the contract is made (the day you start your free trial or purchase), without giving a reason.

Access starts immediately. When you start your trial or purchase you ask us to begin the service straight away. If you cancel during the cooling-off period, the law lets us charge for the service you used up to that point. We choose not to: if you cancel within the cooling-off period, or within 14 days of your first payment (whichever is later), we refund every payment you made in full.

To use this right, tell us clearly that you want to cancel — message us through emma.visser23@gmail.com or Whop support (Open your Whop account, choose ProphetAI and use Support), or write to Emma Visser, 7 Oakdene Crescent, Marple, Stockport, SK6 6NZ, United Kingdom or use the form below. You do not have to use the form. Refunds go back to your original payment method, without undue delay and within 14 days of us hearing from you. Whop processes the refund, and your bank may take a few days to show it.

Model cancellation form

(Complete and send this by email, through Whop support or by post only if you wish to withdraw from the contract.)

To Emma Visser, 7 Oakdene Crescent, Marple, Stockport, SK6 6NZ, United Kingdom (or by email to emma.visser23@gmail.com, or via Whop support):
I hereby give notice that I cancel my contract for the supply of the following service: ProphetAI subscription.
Ordered on: ____________   Name: ____________   Email on account: ____________   Date: ____________

Other refunds

• Faulty or not as described. If the Service is not as described, not of satisfactory quality or not performed with reasonable care and skill, you have rights under the Consumer Rights Act 2015, including repair or a price reduction or refund. Contact us and we will put it right.
• If we end your plan for a reason other than your breach, or withdraw a paid feature, we refund the unused part of the period you have paid for.
• Price rises. We give 30 days' notice. If you cancel before a price rise applies you pay the old price until then.
• Accidental or duplicate payment. Tell us and we will refund it.

Founding members

Legacy access is free and unaffected by cancelling a paid plan. If the migration window closes and you have not claimed Legacy or a paid plan, you are removed from the Discord server as described in the Terms of Service, section 6. You can subscribe at any time to come back.

Questions

Contact us through emma.visser23@gmail.com or Whop support (Open your Whop account, choose ProphetAI and use Support). Your statutory rights are never affected by this policy.